Questions and Answers

General questions

Choice of support surface

Product-specific questions

Our instructional videos

Logistics and transport

Service and maintenance

Frequently Asked Questions

What is the difference between a replacement mattress and a overlay mattress?

A replacement mattress can be placed directly on the bed base. An overlay mattress, for the safety of the care recipient, requires an underlying support surface with our recommendation of 6cm height.

Our support surfaces

How do I know which support surface to choose?

The choice of support surface should be based on a comprehensive and carefully conducted risk assessment that takes into account the patient’s individual needs and health condition.


We recommend conducting a mattress audit regularly from a health economic and hygienic perspective. More information on how to conduct a mattress audit can be found here:
Learn more about mattress auditing

Are the covers waterproof?

Yes, all the covers offered are waterproof with a built-in liquid barrier. Read more in the specific product sheets and user manuals:
Product sheets and user manuals

Our products

Here you will find questions and answers about our products:

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